Shipping Policy

Welcome to LANDU. We are dedicated to providing reliable, fast, and transparent international shipping services for 3D printing creators worldwide.

Please review our shipping terms and delivery guidelines below before placing your order.

1. Order Processing and Cutoff Times
- Order Cutoff Time: 5:00 PM (UTC+8), Monday through Friday. Orders placed after this time will be processed on the following business day.
- Handling Time: All in-stock orders are processed and prepared for dispatch within 1 to 2 business days (Monday to Friday, excluding weekends and official public holidays).
- Notification: Once your package has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and carrier details.

2. Shipping Destinations, Rates, and Delivery Estimates
We utilize a combination of local overseas warehouses and direct air express freight to provide efficient global fulfillment.

Shipping Rates:
- Standard shipping rates are calculated based on parcel weight and destination region, displayed with full transparency before final checkout.
- We offer promotional Free Shipping on qualifying orders meeting our minimum order threshold (displayed via on-site promotional banners and at checkout).
- There are no unexpected handling or packing surcharges.

Estimated Transit Times:
- United States: 4 - 8 Business Days (Local warehouse / Express line)
- Canada: 5 - 10 Business Days
- United Kingdom: 4 - 8 Business Days
- European Union (including Austria, Germany, France, etc.): 5 - 10 Business Days
- Norway and Non-EU European Regions: 6 - 12 Business Days
- Australia and New Zealand: 5 - 10 Business Days
- Rest of the World: 7 - 15 Business Days

Important Notes on Transit Times:
- The delivery times listed above are estimates. External factors such as severe weather events, customs clearance delays, or regional postal strikes may occasionally affect delivery schedules.
- Deliveries to remote or rural areas may require an additional 2 to 4 business days.

3. Supported Shipping Carriers
To guarantee reliable delivery, we partner with reputable international logistics networks and local postal carriers, including but not limited to:
- United States: USPS, FedEx, UPS, UniUni
- Europe and UK: DHL, DPD, Royal Mail, Hermes, PostNL
- Global Air Express: 4PX Express, YunExpress, DHL Express

4. Customs Duties, Import Taxes, and VAT
- Import Fees and Responsibility: Cross-border shipments may be subject to customs duties, import tariffs, value-added taxes (VAT), or administrative clearance fees levied by your destination country's government.
- Customer Responsibility: All applicable customs duties and import taxes are the sole responsibility of the customer/recipient. These fees are determined and collected directly by local customs authorities or the delivery carrier upon arrival.
- Local Warehouse Exception: Orders fulfilled directly from domestic warehouses located within your local region/country (such as US domestic stock) will not incur additional cross-border import duties.
- Refused Packages: If a delivery is rejected or abandoned due to an unpaid customs fee or refusal to complete local customs clearance, any return shipping expenses or penalties assessed will be deducted from your refundable balance.

5. Order Tracking
Once your package is dispatched, a tracking code will be emailed to you. Please allow 24 to 48 hours for the carrier system to upload and show real-time tracking scan updates. You can track your shipment directly using the link in your email or on our website.

6. Shipping Restrictions
- P.O. Boxes and APO/FPO Military Addresses: We currently do not support delivery to P.O. Boxes, APO, FPO, or DPO addresses. Please provide a valid physical street address (residential or commercial) at checkout.
- 3D Printing Resins (Liquid Consumables): Due to international air transportation safety standards regarding liquids, orders containing UV resins must be shipped via certified specialized transport lines, which may take an additional 2 to 3 business days compared to standard filament shipping.

7. Damaged, Lost, or Missing Shipments
We package all consumables with care, including vacuum-sealing filaments with desiccant to prevent moisture.
- Damaged in Transit: If your shipment arrives damaged or opened, please retain all original packaging materials and damaged goods. Contact our team at store@landu3d.com within 7 days of delivery, attaching clear photos of the outer shipping box, shipping label, and damaged products.
- Marked as "Delivered" but Not Received: Please first check with household members, neighbors, building management, or your local post office. If the package cannot be located after 48 hours, reach out to store@landu3d.com, and we will initiate an investigation with the carrier.

8. Modifying Your Shipping Address
If you need to correct or update your shipping address, please contact store@landu3d.com immediately. Address modifications can only be applied before the order enters warehouse fulfillment and dispatch (typically within 12 hours of order placement). Once a shipment has been collected by the carrier, the delivery address cannot be changed.

9. Contact Us
For any questions regarding shipping rates, delivery tracking, or logistics status, please reach out to our customer care team:

Brand Name: LANDU
Company Entity: Hongkong Landu Innovations Technology Co., Limited
Email: store@landu3d.com
Phone: +852 5424 0462
Operating Address: RM R13, Unit 4, 10/F, De Hua Tower, No. 32 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Customer Service Hours: Monday to Saturday, 9:00 AM to 6:30 PM (UTC+8)